Privacy Policy

The General Data Protection Regulation (GDPR) came into force on May 25, 2018 and supplements the legislation on the protection of personal data.

For your information, personal data means any information relating to an identified or identifiable natural person, directly or indirectly, by reference to an identification number or to one or more elements specific to them (name, first name, address, email, telephone, contract number, credit card number, etc.).

Processing of personal data means any operation on such data (collection, storage, transmission, deletion, etc.), whether on paper or computerized. The data controller is the person who determines the purposes of each processing and the means to achieve these purposes.

For SAS SUN HOTEL (Residence L’Archipel), the protection of your data is a priority. Therefore, in the interest of transparency, this Privacy Policy aims in particular to explain why your personal data is collected and processed by SAS SUN HOTEL, in its capacity as data controller, how it is processed, what rights you have over your data and how you can exercise them.

SAS SUN HOTEL (Residence L’Archipel) reserves the right to modify this Privacy Policy at any time. Any modification will take effect immediately.

Therefore, we invite you to regularly consult our Policy, accessible from all pages of the Site, in order to keep informed of the latest online version applicable. We also invite you to check the date indicated on this Policy in order to know the date of the last update.

WHAT DATA DO WE COLLECT?

The data you voluntarily provide to us to access our services, as well as your browsing data on our website.

Nature of information collected

Personal data / Definition:

Any information collected and recorded in a format that allows us to identify you personally, either directly or indirectly as an individual.

The data we collect includes in particular:

• Your identity (e.g.: name, first name, email, telephone number with your country code, passport number or identity document, etc.),
• Mandatory or optional personal information such as date of birth, your leisure preferences, your interests, the number and age of your children, etc.
• Information about your credit card: number, holder, security code,
• Your comments through satisfaction surveys that we may send you after your stay, or that you leave on websites or online applications.
• the information we collect via cookies and other similar technologies, as explained in more detail below
• We collect the mandatory information that you complete in the booking form and necessary for processing your booking and without which we could not provide you with the requested service.

We also collect optional information provided you agree to provide it to us and which will enable the Residence L’Archipel to provide you with additional services.

We can only collect personal data of adults. We collect personal data of minors to the extent that it has been provided by a legal representative of these minors. By providing us with personal data about a minor, you guarantee to the Residence L’Archipel that you are an adult and that you have legal representative authority over this minor. Any attempt at fraud may be subject to prosecution by the Residence L’Archipel.

HOW IS YOUR DATA COLLECTED?

Your data is collected through your actions on our website, or your interactions with our services, including when:

• You browse our website
• You make a reservation for rooms and any other ancillary service on the official website of the tourist residence, or by directly requesting our team authorized to process your requests.
• You make a reservation for rooms and any other service via a hotel room listing website with which the Residence L’Archipel is a partner,
• You make a payment when booking or at the end of your stay
• You complete a contact form from our website.
• You send an electronic message to the Residence L’Archipel;
• You call us
• You subscribe to the newsletter and special offers mailing list;
• You join our social networks
• You share a page or an offer by sending an email or through a social network;
• You share your observations/comments regarding your experience at the Residence L’Archipel by completing the satisfaction survey sent by a third-party provider;
• You leave a comment on an online review website to share your experience at our establishment.

WHAT DO WE DO WITH YOUR DATA?

We process your data primarily to process your requests for information and reservations, but also to personalize our relationship with you in order to best meet your expectations. Your data is also processed to enable us to perform statistical analyses.

Purpose of collecting your personal data

Several purposes are pursued:

> Processing your requests and ensuring follow-up : when you call us, you send us an electronic message, when you complete a form via our website.

• Managing your reservation for rooms and other services you requested during your booking
• Managing your stay at the tourist residence: Setting up room access, catering, other services…proposing additional services based on needs expressed during your booking: bedding for children, bedding comfort, personalized welcomes in accordance with a particular event such as a birthday, etc.
• Improving our tourist residence service: by taking into account all comments you would leave during your stay or in satisfaction surveys you may receive after your stay;
• Managing the sending of commercial and marketing offers, targeting offers according to your preferences;
• Establishing anonymous statistics on the attendance of the Residence L’Archipel, establishing reports, through the implementation of archiving your booking and stay requests;
• Management of complaints and disputes: responding to your complaints, transmitting to any legal counsel to ensure the defense of our interests;
• Managing your requests to unsubscribe from the newsletter or from receiving commercial offers;
• Managing your rights of withdrawal, transmission, rectification, or opposition of your personal data from our data processing;
• Managing your applications.

> Managing your rights of withdrawal, transmission, rectification, or opposition of your personal data from our data processing

Emails related to your order and information we transmit to you

You are likely to receive 2 types of communication from us:

• EMAILS related to your order

When you book your stay with our services (on our official website, by telephone, by email), or via an online booking platform partnered with the Residence L’Archipel, to whom you have authorized to share your personal data, you are likely to receive emails from us related to your stay.

For example:

Stay confirmation email, email to personalize your stay before your arrival, welcome email, departure email and satisfaction survey.

These messages that we send you electronically, are essentially intended to:

• allow you to access all our services
• accompany you in a very personalized manner before, during and after your stay.
• Meet your expectations, in a very personalized manner.

An unsubscribe link is present on all communications sent, in order to give you the freedom to stop solicitations at any time.

• NEWSLETTERS concerning our news & special offers

You can request to be registered to receive our news and special offers, either:

• By clicking on the “NEWSLETTER” button located on the homepage of our website. You will then be asked to complete a form with your personal data;
• By checking the box “I wish to be registered to receive news and updates”, at the 2^nd step of your booking on our “CONTACT DETAILS” site.

This action is always optional.

If you have not taken this action, we undertake to send you only emails related to your order,

An unsubscribe link is present on all communications sent, in order to give you the freedom to stop solicitations at any time.

WHAT IS OUR POLICY REGARDING COOKIES?

From your first visit to our website, you are invited to read our policy regarding cookies. We explain how these cookies work, for what purpose these cookies are used, and what you can do to manage these cookies.

Information collected

In general, you can visit the Site without telling us who you are or giving us any personal information. However, when you visit the Site, our web server automatically records certain information such as your IP (Internet Protocol) address and other information such as the name of your Internet service provider, your browser, your operating system and the language used, the site from which you connect, keywords and technologies added to the browsing system available for content display, the pages of the Site you view and the order of viewing, as well as the date and duration of your visit.

What is a cookie?

The website www.archipel-residence.com uses cookies. A cookie is a text file stored on your computer when you visit our website. They allow your computer to be identified on your next visit.

How do we use cookies?

When you visit our website we may, depending on your choices expressed and recorded in your browser, install various cookies on your computer’s hard drive. We can read the cookies we have installed during the validity period of each cookie or until you delete said cookie.

We use cookies for the following purpose on our website:

• Analysis of the performance of our website from anonymous information about your browsing (for example: pages viewed, number of visits…). We use the “Google Analytics” analysis tool for this purpose.

The cookies we use do not allow us to personally identify you and are designed to be used only by the Residence L’Archipel.

The data collected is retained by the Residence L’Archipel for a period of 6 months and is not transferred to third parties or used for other purposes.

Can I object to the recording of cookies?

You can object to the recording of these “cookies” globally or on a case-by-case basis by adjusting your browser settings. We invite you to refer to the procedure in the usage rules of your browser.

We inform you however that if you choose to refuse all types of cookies, certain features of the website may not be accessible.

You can also disable cookies placed as part of using Google Analytics by installing the additional module provided by Google at the following address: https://tools.google.com/dlpage/gaoptout?hl=fr

IS YOUR DATA SHARED?

Your data is shared only with service providers with whom we have engaged a partnership allowing us to ensure the proper execution of your order, or to optimize your experience in using our services.

Third-party access to your personal data

Within the sole framework of being able to give you complete satisfaction in using our services, we are required to communicate your personal data to internal and external persons:

Internal recipients: this refers to all internal staff required to intervene in order to allow you to benefit from the hotel services you have booked:

• The staff who will process the requests you have expressed before / during or after your stay (1 extra bed, a baby bed, special attention in room, breakfast reservation, sending your invoice, etc.),
• Support staff such as the sales, marketing & communication department which manages your requests to subscribe or unsubscribe from the newsletter and special offers, which sends you emails related to the confirmation of your stay, or orders you have made on our website or via our application.
• The IT department having set up connections between the booking system and the Hotels’ customer management system.

External recipients : subcontractors, providers, banks. The transmission of information is solely for the purpose of the perfect execution by the Residence L’Archipel of the services you have requested and the exclusive pursuit of your satisfaction. Finally, local or national administrative or judicial authorities if they request access to your personal data to the extent required by law.

HOW IS YOUR DATA PROTECTED?

The Residence L’Archipel undertakes to take necessary measures to guarantee the confidentiality of data and prevent its disclosure to unauthorized third parties.Data security

Sensitive transactions

Transactions of a sensitive nature (bank details, etc.) are transmitted in a secure mode using encryption and authentication algorithms. These secure transactions are identifiable by the presence of a closed padlock in most browsers.

More specifically, it is specified that for payment purposes, bank details are collected and stored by our providers in terms of online booking engine D-EDGE certified PCI-DSS and HMS certified NF525. These standards are international security standards whose objectives are to ensure the confidentiality and integrity of cardholders’ data, and thus to secure the protection of card data and transactions.

However, the Residence L’Archipel does not control all risks related to the operation of the Internet and draws the attention of Internet users to the existence of possible risks inherent in its use and operation.

The Residence L’Archipel implements appropriate means to preserve the encryption and security of data you agree to provide to us in accordance with applicable legal and regulatory provisions.

We process your personal data on OVH servers hosted in France. Your personal data is therefore processed on a French server. Similarly, we impose on our providers or subcontractors having access to your personal data solely within the framework of managing your booking and/or stay at the Residence L’Archipel the same security conditions. Their servers are located in France and are thus subject to the same European regulation applicable in terms of personal data security.

HOW LONG IS YOUR DATA RETAINED?

The personal data you provide to us is retained for a maximum period of 10 years, from the date of your last activity on our website or from the departure date of your last stay.

Retention of collected data

Within the framework of personal data, the Residence L’Archipel retains the information collected for a maximum period of 10 years. In accordance with the “data protection and freedom of information” law of January 6, 1978 as amended, you have a right of access, modification, deletion, opposition and rectification of information concerning you.

You can access information concerning you by contacting:
Mrs. Angélique HUYVAERT, director and data controller (DPO), Route du Théâtre, 9 rue de la Cheminée, 97434 Saint-Gilles-les-Bains, Reunion Island or at the following email address: direction@archipel-residence.com

To learn more, consult your rights on the CNIL website: www.cnil.fr

In the interest of confidentiality and protection of your personal data, we ask you to attach to your request a copy of an official document allowing us to identify you. Your request will then be processed as quickly as possible and in accordance with applicable regulations.

For any questions, send an email to: direction@archipel-residence.com, or a postal mail to the following address: Route du Théâtre, 9 rue de la Cheminée, 97434 Saint-Gilles-les-Bains, Reunion Island.

We may make changes to this document at any time. Any new policy will come into effect on the date we put it online. We therefore advise you to consult it regularly.